These Terms and Conditions set out the basis on which Rubbish Removal Catford provides rubbish removal and waste collection services. By booking a service, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms apply to all customers using our waste removal and related services, whether the booking is made by telephone, email, online enquiry, or in person.
In these Terms and Conditions, the following definitions apply:
Company, we, us, our means Rubbish Removal Catford, the provider of waste collection and disposal services.
Customer, you, your means the individual, business, property owner, tenant, agent, or other party booking the service.
Services means any rubbish removal, waste collection, bulky item clearance, garden waste removal, house or office clearance, or related services provided by the Company.
Site means the property, premises, or location at which the Services are to be carried out.
Waste means any items, materials, refuse, junk, clutter, or rubbish that the Customer asks the Company to remove, subject always to applicable waste regulations.
2.1 The Company provides rubbish removal and waste collection services for domestic, commercial, and other premises. The specific Services to be provided will be agreed at the time of booking.
2.2 The Company will use reasonable care and skill in providing the Services and will endeavour to carry out collections safely, efficiently, and in accordance with relevant waste regulations.
2.3 The Company reserves the right to refuse to provide all or part of the Services where:
a. The Waste includes prohibited items or hazardous materials; or
b. The Site is unsafe or inaccessible; or
c. The Customer has provided incomplete or misleading information; or
d. The Company reasonably believes that carrying out the Services would breach any applicable law or regulation.
2.4 The Company does not provide building works, dismantling beyond basic hand tools, specialist lifting, or cleaning services unless expressly agreed in writing.
3.1 Bookings can be made by contacting the Company via telephone, email, or through an online enquiry form. All bookings are subject to availability and confirmation by the Company.
3.2 When making a booking, the Customer must provide accurate details including:
a. Full address of the Site;
b. Contact details for access on the day of collection;
c. A description of the Waste to be removed;
d. Any access issues, parking restrictions, or special requirements.
3.3 The Company may provide an estimated price based on the information supplied at the time of booking. This estimate may be subject to change if the actual volume, weight, or nature of the Waste differs from the Customer’s description, or if access conditions are different from those stated.
3.4 In many cases, the final price is confirmed on arrival once the Company’s team has inspected the Waste and assessed the load size and work required. The Customer will be informed of any adjustment to the estimate before work proceeds.
3.5 By confirming the booking, the Customer authorises the Company and its staff to enter the Site at the agreed time for the purpose of providing the Services.
4.1 The Customer is responsible for ensuring that the Company’s vehicles have suitable access to the Site and that reasonable parking is available close to the collection point.
4.2 Any parking charges, permits, or fines incurred due to the Customer’s failure to provide adequate information about restrictions or to arrange parking are payable by the Customer and may be added to the final invoice.
4.3 If the Company is unable to access the Site at the agreed time due to locked gates, restricted entry, incorrect address details, or absence of the Customer or their representative, this may be treated as a late cancellation, and a call-out or cancellation fee may be charged.
5.1 The Customer must ensure that:
a. The Waste intended for removal is clearly identified or segregated;
b. They have the authority of the property owner or occupier to arrange the removal;
c. All fragile or valuable items are removed from areas where the team will be working;
d. There is safe access for the team to carry out the clearance.
5.2 The Customer must not include any prohibited waste, including but not limited to asbestos, certain chemicals, clinical waste, pressurised containers, corrosive substances, or any materials classified as hazardous, unless this has been expressly agreed in writing and the Company is licensed to handle such waste.
5.3 The Customer warrants that the Waste to be removed belongs to them or that they have full authority from the owner to arrange its removal and disposal.
6.1 Prices are generally based on the volume, weight, and type of Waste, as well as the time taken to carry out the clearance. The Company may also take into account ease of access, any additional labour required, and disposal costs.
6.2 The Company will provide either a fixed quote or an estimate. Where an estimate is given, the final price is confirmed on Site before the work commences, once the team has assessed the actual Waste and conditions.
6.3 Unless otherwise agreed in writing, payment is due immediately on completion of the Services. The Company accepts payment by cash, bank transfer, or card, subject to the payment methods available at the time of service.
6.4 For business customers with approved credit accounts, payment terms will be set out in a separate agreement or on the invoice. If no such terms are agreed, payment is due within 14 days of the invoice date.
6.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, accruing daily until payment is made in full.
6.6 Any additional charges, such as parking fees, congestion charges, or extra labour beyond the scope originally agreed, may be added to the final invoice.
7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice by telephone or email.
7.2 Where the Customer cancels with at least 24 hours’ notice before the agreed arrival time, no cancellation fee will normally be charged.
7.3 Where the Customer cancels with less than 24 hours’ notice, or fails to provide access to the Site at the agreed time, the Company may charge a cancellation or call-out fee to cover travel and administration costs.
7.4 The Company will use reasonable endeavours to arrive within the agreed time slot. However, arrival times are estimates and may be affected by traffic, adverse weather, operational issues, or other circumstances beyond the Company’s control. In such cases, the Company will aim to keep the Customer informed and arrange a revised time where necessary.
7.5 The Company will not be liable for any loss, damage, or inconvenience suffered by the Customer as a result of any delay or need to reschedule, provided the Company has acted with reasonable care.
8.1 The Company operates in accordance with applicable UK waste management and environmental regulations. All Waste collected will be transported and disposed of at authorised facilities wherever reasonably practicable.
8.2 Once the Waste has been loaded onto the Company’s vehicle and full payment has been received, ownership of the Waste passes to the Company, subject to compliance with relevant regulations.
8.3 The Customer must not offer for collection any waste that is illegal to handle, store, or transport. If such items are discovered, the Company may refuse to remove them, and the Customer may be charged for any additional time spent assessing or segregating such waste.
8.4 The Company aims to minimise the amount of waste sent to landfill by prioritising re-use and recycling where facilities and materials allow, but offers no guarantee regarding the proportion of waste that will be recycled.
8.5 The Customer acknowledges that certain items, such as electrical equipment, mattresses, or fridges, may carry additional disposal fees due to regulatory and recycling requirements. Any such charges will be explained as part of the quote or on Site before removal.
9.1 The Company will take reasonable care when carrying out the Services. However, the Customer must remove or protect any items that could be accidentally damaged, particularly in narrow access ways or cluttered spaces.
9.2 The Company’s liability for any damage to property or goods arising from its negligence is limited to the reasonable cost of repair or replacement, subject to the limitations set out in these Terms and Conditions.
9.3 The Company will not be liable for:
a. Any pre-existing damage or defect at the Site;
b. Wear and tear to floors, carpets, or walls where large or heavy items must be moved through confined spaces;
c. Loss of profit, loss of business, or any indirect or consequential loss;
d. Any damage arising from the Customer’s failure to properly prepare the Site or disclose relevant information.
9.4 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under UK law.
10.1 The Company maintains appropriate public liability insurance in respect of its operations. Details of cover can be provided on request.
10.2 It is the responsibility of the Customer to arrange any additional insurance they consider necessary in relation to the Site or any particular items on the premises.
11.1 If the Customer is not satisfied with the Services provided, they should raise the issue with the Company as soon as reasonably possible, providing full details of the concern.
11.2 The Company will investigate any complaint and, where appropriate, will seek to resolve the matter by re-attending, making a goodwill gesture, or offering a partial refund, at the Company’s discretion and subject to the circumstances of the case.
11.3 Any complaint relating to alleged damage or loss must be reported to the Company within 48 hours of the completion of the Services, along with supporting evidence such as photographs.
12.1 The Company will collect and use personal information provided by the Customer only for the purposes of arranging and providing the Services, handling payments, and managing any aftercare or queries.
12.2 The Company will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where necessary for operations, legal obligations, or with the Customer’s consent.
13.1 The Company will not be in breach of these Terms and Conditions, nor liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include extreme weather, accidents, road closures, strikes, or equipment failure.
13.2 In such circumstances, the Company will inform the Customer as soon as practicable and will endeavour to reschedule the Services at a mutually convenient time.
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any such changes will not affect existing bookings already confirmed, unless required by law.
14.2 The current version of the Terms and Conditions will apply to all new bookings at the time the booking is made.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16.1 If any provision or part-provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms and Conditions.
17.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings, statements, or representations made by either party.
By proceeding with a booking, the Customer confirms acceptance of these Terms and Conditions and agrees to be bound by them in connection with all rubbish removal and waste collection services provided by Rubbish Removal Catford.
Our rubbish disposal company makes sure your waste gets where it needs to be. After calling us for your free quote, we’ll arrange a time to collect your waste. We’ll then deliver it to recycling facilities, or dispose of it for you. With some of the most competitive prices around, you get the best value for your money! Call us today to find out how much you will save!
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Our lowest prices make us one of the most popular rubbish removal companies in Catford.
Tipper Van - Rubbish Removal and Garden Clearance Prices in Catford, SE6
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 20 min | 3.5 | 200-250 kg | 20 bin bags | £160 |
| 1/2 Load | 40 min | 7 | 500-600kg | 40 bin bags | £250 |
| 3/4 Load | 50 min | 10 | 700-800 kg | 60 bin bags | £330 |
| Full Load | 60 min | 14 | 900 - 1100kg | 80 bin bags | £490 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
Luton Van - Rubbish Removal and Garden Clearance Prices in Catford, SE6
| Space іn the van | Loadіng Time | Cubіc Yardѕ | Max Weight | Equivalent to: | Prіce* |
| Minimum Load | 10 min | 1.5 | 100-150 kg | 8 bin bags | £90 |
| 1/4 Load | 40 min | 7 | 400-500 kg | 40 bin bags | £250 |
| 1/2 Load | 60 min | 12 | 900-1000kg | 80 bin bags | £370 |
| 3/4 Load | 90 min | 18 | 1400-1500 kg | 100 bin bags | £550 |
| Full Load | 120 min | 24 | 1800 - 2000kg | 120 bin bags | £670 |
*Our rubbish removal prіces are baѕed on the VOLUME and the WEІGHT of the waste for collection.
