Rubbish Removal Catford Privacy Policy

This Privacy Policy explains how Rubbish Removal Catford collects, uses, discloses and protects personal data relating to our customers in the Catford area. It applies to all individuals who book our services, request a quote from us, contact us by phone, email or via any contact form, or otherwise interact with Rubbish Removal Catford as a customer or prospective customer.

Who We Are

Rubbish Removal Catford is a waste collection and disposal service operating in the Catford area. For the purposes of data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, Rubbish Removal Catford is the data controller in respect of the personal data described in this Privacy Policy. This means we determine how and why your personal data is processed.

Scope of this Privacy Policy

This Privacy Policy applies to all Rubbish Removal Catford customers and prospective customers in the Catford area, including residential and commercial clients. It covers personal data collected through our telephone bookings, email communication, SMS, messaging applications, and any other channels we may use to communicate with you about our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identity and contact details, such as your name, address, postcode, email address, telephone number and company name if you are a business customer.

Service information, including details of the property where rubbish is to be collected, access instructions, type and quantity of waste, and preferred collection times and dates.

Billing and payment information, such as payment status and basic transaction details. We do not store full card details if you pay by card; these are processed securely by our payment processor.

Communication records, including emails, messages, call notes, and any feedback or complaints you send to us.

Technical and usage data, where applicable, such as your IP address, device information and interaction with our online forms, where this is necessary to operate and secure our services.

How We Collect Your Data

We collect personal data directly from you when you contact us to obtain a quote, make a booking, amend or cancel a booking, pay for our services, request customer support, or provide feedback. We may also collect data indirectly where another person arranges a collection on your behalf, for example a landlord, tenant, or business representative, who provides us with your contact or property details.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process your personal data where it is necessary to enter into or perform a contract with you, such as when you request a quote, make a booking, or receive rubbish removal services from us.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling enquiries and complaints, and keeping records of our operations.

Legal obligation. We may process your data where necessary to comply with legal and regulatory obligations, for example waste transfer records, invoicing, accounting, and responding to lawful requests from authorities.

Consent. In limited cases, we may rely on your consent, for example where you specifically ask to receive certain types of marketing communications from us. You can withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data to:

Provide you with quotes and confirm bookings for rubbish removal services in the Catford area.

Plan, schedule and carry out collections, including contacting you about access or timing issues.

Issue invoices, process payments, and manage billing queries and refunds.

Communicate with you about your booking, including confirmations, changes, cancellations and service updates.

Respond to your questions, complaints or feedback and resolve any issues relating to our services.

Keep internal records, including for operational, training and quality purposes.

Comply with legal, accounting and regulatory requirements, such as maintaining waste transfer documentation and financial records.

Protect our business and customers, including for fraud prevention, misuse detection and security purposes.

Data Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data following our instructions and for the purposes set out in this Privacy Policy. They are required to keep your data secure and to comply with data protection law.

Typical processors and third parties we may use include:

Payment service providers who process card and electronic payments securely on our behalf.

IT service providers, such as providers of booking systems, email services, data storage and backup services.

Accountants and professional advisers who assist us with financial and legal obligations.

Waste transfer partners or licensed disposal facilities where limited details may be required to document the movement and disposal of waste in line with regulation.

We may also need to share your data with public authorities or regulators where we are legally required to do so.

International Data Transfers

Where any of our service providers or data processors are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include standard contractual clauses approved by relevant authorities or other lawful transfer mechanisms. We only transfer data internationally where it is necessary and lawful to do so.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, and to satisfy any legal, accounting or reporting requirements.

In general, we will retain booking and service information for a period required under applicable financial and waste regulations, which will usually be up to seven years after the end of the relevant financial year. Communication records and enquiry details may be kept for a shorter period where they are not needed for legal or contractual reasons.

When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified from it.

Data Security

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to your data to those employees, contractors and service providers who have a legitimate need to know it, using secure systems and communication channels where reasonably possible, and regularly reviewing our security practices.

Your Data Protection Rights

If you are a customer of Rubbish Removal Catford in the Catford area, you have a number of rights in relation to your personal data, subject to certain limitations under data protection law. These rights include:

Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data.

Right to rectification. You have the right to have inaccurate or incomplete personal data corrected or updated.

Right to erasure. In some circumstances, you may have the right to ask us to delete your personal data, for example where the data is no longer needed for the purpose for which it was collected.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy.

Right to data portability. Where we process your data based on consent or contract and by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to have it transmitted to another controller.

Right to object. You have the right to object to certain types of processing, including processing based on our legitimate interests, and to object at any time to direct marketing.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the Information Commissioners Office or other relevant supervisory authority if you believe that your data protection rights have been infringed.

Children

Our services are not intended for children and we do not knowingly collect personal data relating to anyone under the age of 18 as a customer. If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will apply from the date they are published. You should review this Policy periodically to stay informed about how we handle your personal data.